Service level agreements (SLAs) define the number of minutes that can elapse before an action or authorization is considered late. SLAs are used in Splunk Phantom for the following purposes: you may authorize your consultants, contractors and authorized representatives („third parties“) to access and use your purchased offers, but only on your behalf, in connection with the provision of services to you and subject to the conditions set out in these Terms and Conditions of Sale. Any access or use by a third party is subject to the same restrictions and restrictions that apply to you under these Terms of Sale, and you are responsible for the actions of a third party with respect to or use of the offer. Total usage by you and all your third parties shall not exceed the acquired capacity and nothing in this section shall or shall be considered an increase in such capacity. To obtain a service credit, a customer must submit such credit within five (5) days after the end of the calendar quarter in which the service level obligation for an applicable Splunk Cloud service has not been met, by contacting Splunk under firstname.lastname@example.org with a full description of the downtime affecting the customer. And how long? Splunk reserves the right to refuse performance credit if the customer is not qualified. „C&I services“ means the services described in the specifications. What about the company`s decision to host its cloud offering on AWS? Not so long ago, we disagreed in the industry about whether or not SaaS providers should build their own infrastructure or whether it was normal to host on a third party like Amazon. I`m inclined to argue that AWS is a reasonable choice, but there are arguments in favor of both. Olesen said: 2.6 Splunk Applications….